Delivery Area & Time:
We deliver nationwide across Vietnam. Estimated delivery time: 5–7 business days (depending on the area). In case of delays due to shipping services or natural events, we will notify customers accordingly.
Shipping Fees:
Fees are calculated according to the Shipping Fee table on the [Shipping Fees] page or displayed during checkout. Shipping costs will be borne by the seller or customer as indicated in the order confirmation.
Payment Methods:
Accepted methods: Bank Transfer / COD (Cash on Delivery) / E-wallet: …
Bank transfer information (for refunds): Bank: …, Account Number: …, Account Holder: …
Order Cancellation:
Customers may cancel orders before packaging/shipping. If the order has already been packaged/shipped, cancellation may incur a fee. The seller will provide clear instructions when confirming the cancellation.
Complaints:
All complaints should be sent to vn.mecola@gmail.com or hotline: +8496 7778149. We commit to respond within 3 business days with a resolution. If no agreement is reached, disputes will be resolved according to Vietnamese law.